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Rapport management in hotel responses to online reviews in Malaysia

- Ly Wen, Taw

  • Creator: Ly Wen, Taw
  • Resource Type: thesis
  • Date: 2022

Hotel Responses to Online Reviews: The Opening and Closing Move Structures in Rapport Management

- Taw, Ly Wen, Paramasivam, Shamala, Libert, Alan Reed, Darmi, Ramiza Binti, Jalaluddin, Ilyana Binti

Virtual rapport management: responses to positive online reviews

- Taw, Ly Wen, Paravasivam, Shamala, Libert, Alan, Moskovsky, Christo

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